Desk
- Web, email, and requester-portal intake
- Priorities, categories, assignment, and comments
- SLA response / resolve timers and breach tracking
Hegde Suite · Incident / Ticketing
Incident & Support Desk
Capture incidents, requests, problems, and changes — route them to owners, and resolve with SLA timers, a requester portal, and a knowledge base.
Built for: IT support, facility teams, and customer helpdesks.
Available as a self-hosted licence (remote install included) or turnkey managed cloud hosting. Contact us for a quote.
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Hegde Incident / Ticketing is a support desk for incidents, requests, problems, and changes. Intake from web, email, or a requester portal; route to owners; resolve against SLA timers.
It fits IT helpdesks, facility teams, and society-style complaint desks. A knowledge base and reports by status, priority, and assignee keep repeat issues from being rediscovered every week.
Modules
What Incident / Ticketing includes
The workflows your team will use every day — on your server, with unlimited users on that licence.
Knowledge
- Knowledge base for repeat resolutions
- History on every ticket
- Reports by status, priority, and assignee
Where it fits
Typical teams
IT helpdesk
Password resets and hardware tickets with SLA clocks, not a shared inbox.
Facility desk
Work-related complaints with owners instead of WhatsApp groups.
Society office
Resident complaints that a committee can actually close.
Key capabilities
- Ticket intake via web, email, or requester portal
- Priorities, categories, and SLA response / resolve timers
- Assignment, comments, and breach tracking
- Knowledge base and reports by status, priority, and assignee
Built for Indian operations
- SLA timers that keep internal and customer tickets moving
- Works for IT, facility, and society-style complaint desks
- History and knowledge base for repeat issues
Incident / Ticketing
Helpdesk · Now
Ticket queue
Open17
Within SLA14
At risk3
Resolved today9
Illustrative preview — ask for a live walkthrough of workflows for your team.
FAQ
Questions about Incident / Ticketing
How do I raise a support ticket?
Use Create a ticket on the website, or open Ask AI and say “create a ticket”. We’ll log it in Hegde Support and reply by email. Existing customers can also sign in to the support portal at hegdesolutions.com/support.
What does Dristi do?
Dristi is Hegde Solutions’ self-hosted monitoring platform. It watches HTTP apps, host health (CPU, memory, disk, services), and WAN heartbeats — with latency, uptime history, incident timelines, email/webhook alerts, and RBAC access.
Related
Works well with
Get started with Incident / Ticketing
Tell us about your setup — self-hosted on your server or managed cloud — and we will send a quote with a GST invoice.