Starter
From ₹10,000/mo
Core modules for a small team or single site
Hegde Suite · Incident / Ticketing
Incident & Support Desk
Capture incidents, route them to the right owners, and resolve with clear SLAs and history.
Built for: IT support, facility teams, and customer helpdesks.
From ₹10,000 per month · See bands
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Key capabilities
- Ticket intake via web, email, or portal
- Priorities, categories, and SLA timers
- Assignment, escalation, and comments
- Knowledge base and resolution reports
Built for Indian operations
- SLA timers that keep internal and customer tickets moving
- Works for IT, facility, and society-style complaint desks
- History and knowledge base for repeat issues
Incident / Ticketing
Helpdesk · Now
Ticket queue
Open17
Within SLA14
At risk3
Resolved today9
Illustrative preview — ask for a live walkthrough of workflows for your team.
Pricing
Indicative pricing for Incident / Ticketing
Indicative starting band for a typical small deployment. Final quote depends on users, sites, modules, and customisation.
Starting from ₹10,000 per month
Growth
From ₹25,000/mo
More seats, branches, and operational depth
Enterprise
Custom quote
On-prem options, SLA, and deeper customisation
What shapes your quote
- Number of users / seats and locations
- Modules, integrations, and data migration
- Cloud hosting vs on-prem / private cloud
- Training, support SLA, and ongoing enhancements
Related
Works well with
See Incident / Ticketing in action
Tell us about your workflow and we’ll walk you through a tailored demo.