Challenge
Dues were tracked in Excel, payment status was unclear, and complaint follow-ups depended on WhatsApp threads that got lost.
Approach
Rolled out member/flat records, monthly maintenance billing, payment tracking, and a complaint desk with owners and SLAs.
Outcomes
- Clear visibility of paid vs pending flats each month
- Complaint tickets with owners instead of chat scrolls
- Committee notices and amenity booking from one office login